Check the shutter cams rotation operation. Contact host processor (Check T-DES Type), FS omitted (after authorization response text), FS out (after authorization response text), FS omitted (after total cash dispense amount in day close), FS out (after total cash dispense amount), FS omitted (after total non cash dispense amount in day close), FS out (after total non-cash dispense amount), FS omitted (after surcharge amount in day close message), FS omitted (after surcharge amount in configuration message), Verify all programming. 4. 2. Verify that version of Mini-Bank Software matches host processor. Remove a jammed note at the position of the CS13 sensor3. Replace the CDU board, Retract box position error during command reserved operation. Check cash dispenser driver (CDM SP) version 2. Remove jammed notes 2. Check the Cash Dispenser received command 2. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. This does not mean that the ATM is down; its a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Rearrange notes in Cassette 3. 1. Get the trace file and log files in D:\trace 2. Phone line connected to ATM will not support data communication. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. Check if the CS3 sensor cable is disconnected (CN10 #9~10). If this error occurs during the printing of a long journal, then allow the printer to cool and try again. Check a dust in stacker 2. Verify the Host phone number is programmed correctly. Check for any CDU error codes and the number of notes dispensed to customer. Remove notes on CS2 sensor 2. Replace cash dispenser PCB2. Reboot ATM. Rearrange notes in Cassette 2. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. 2. Recover printers mechanical Error. 4. Check the shutter motor connection cable. After terminating self-test and initialize receipt printer, 1. 2. 1. ), Cash picking-up fail while cash in cassette #4 is enough, Cash picking-up fail while cash in cassette #3 is enough, When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check bill jam or no note in cassette #2. 1. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. Failed to read Register of EPP. Outside interference may cause it (neon signs, lights). 2. Check the notes in cassette #3. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. 1 . Failed to create buffer. Otherwise the CDU will require repair / replacement. Both sensors must be blocked for this error to occur. Possibly dust or foreign object blocking sensor. If the sensor is not being pressed then the error will occur. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. To show that read error has happened in Multiple magnetic read command. 2. Open the vault door. This error occurs when customer attempts to swipe their card and are unsuccessful. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Check the transaction from the host and try again. Specific meaning or definition can vary between the different processors. 2. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. Check power cable connected properly, 1. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Clean CS4B. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Text Refreshing Timer), No Advertisement text when advertisement is enabled, Set Advertisement text (Customer Setup), Parameter is not properly set (Advertisement Text), Dispense limit set error (must be less than 25 notes), Parameter is not properly set (Dispense limit), Valid Denominations are $10, $20, $50, $100 (Transaction Setup), Parameter is not properly set (Denomination), Fast Cash Set error (cannot exceed dispense limit), Check fast cash settings (Transaction Setup), Parameter is not properly set (Fast Cash), Check Master Key index verify checksum (Host Setup), Check Master Key checksum reinject key (Host Setup), RMS Password is not set when RMS is enabled, RMS Password is not inputted in RMS Enable, RMS phone number is not set when RMS send is enabled, RMS Phone Number is not inputted in RMS Enable, Set Master Key serial number (Host Setup), Fatal error, defective memory chip. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Reinitialize CDU. Initialize after resetting the power 2. Check and reseat all belts. 1. Remove note from the CDU delivery path. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. Previous 1 1. Remove a dust or foreign objects on the CS13 sensor4. Check the status of sensor and its connector. Detected notes in path before initializing. You may need to remove the printer to clear jams. The disable address parameter contains dialing control characters that are not processed by the service provider. Clean CS2 and CS4B. Mount the retract box or open the box cover. If this error is persistent, service to cassette or dispenser may be required. Remove note from the CDU delivery path. Exchange a sensor after abnormal operating the CS13 sensor ._ Reset number of check sheets after troubleshooting. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. 1. Initialize 2. Bills is remained in CS41AB sensor after dispensing bills. Tried to dispense notes more than 5 times. Check the number of dispensed notes. Modem dial connection time-out (while dialing the modem). Contact to technician support team. Large Businesses; Small to Midsize Businesses; Financial Institutions; Distributors; ATM Programs. Check the Reject Analysis, this may help determine the cause. Check the Cash Dispenser received command 2. 1. Check the Cash Dispenser received command. 1. Models: 1800CE Remove a dust on the CS13 sensor. Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. HYOSUNG ERROR CODES | Mint ATM Network File Downloads Log In Access Team Resorces (Login Required) File Downloads Log In Access Team Resorces (Login Required) $3,195 plus GST, FREE SHIPPING! Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). There may be a note stuck in the upper part of the cash tray ramp. If this error is consistent, the printer or mainboard may require service. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. If error is persistent the dispenser may require service. 2. 4. Refer to E7. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Check the catcher inside cassette #2 guide, Field Error (This Field must have initial value). Check the front of the CDU and the cash tray for blockage. Reboot ATM. Check communication cable 3. CS1A sensor detects note in delivery path before CDU dispenses. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Check second Dip Switch in CDU B/D3. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. ATM Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect. 2. 1. Remove the remaining notes or foreign objects on the gate 2. Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. Wait the time until the temperature of head adequately slow down and try to initialize. 1. Try clearing the cash tray of notes or foreign objects. Remove note from the CDU delivery path. Remove a jammed note between the tray and Cash Dispenser 2. Replace the Cash Dispenser B/D, 1. Initialize3. The specified country/region code is invalid. In the message box please tell us exactly what youre looking for. Sensor is located along the delivery path right after where the note exits the 1st cassette. 1. Check the status of sensor and its connector. Check if each sensor is mounted. For Use with 6000K Keypads only. Realign check sheets in the check cassette box.5. Check the abnormal communication cable. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Rearrange notes in Cassette3. To show that only SS,ES,LRC are contained in the track. Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor4. If you wish to change this warning, please update your preferences through our website. Check the replenished amount and replenish 2. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). 9701111: BCC error of EPP: Check BCC logic of EPP. Check the Cash Dispenser firmware version and refer to specifications. Remove a jammed note on the gate2. Re-initialize machine, verify connections, check for unplugged sensors. Low cash warning sensor on dispenser is open. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Initialize after resetting the power 2. ), 1. Check telephone line connection. Reconfigure denomination at supervisor mode. Remove a jammed note between the tray and Cash Dispenser. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. Reject Bin full. Check notes in Reject Box 2. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Remove jammed notes on Cash Dispenser return path 2. 1. Abnormal operation of the gate solenoid during dispense operation. Check abnormal clutch. Any ATM with a PCI PTS v3 EPP installed prior to April 30, 2021, but relocated after April 30, 2021 will require a new PCI PTS v5 EPP. Verify the quality of the cash. Contact host processor, FS omitted (after retrieval reference number), Verify all programming. Double detect module may require adjustment. Remove jammed paper between printer head and rollers, 1. 2. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. Check dust in Main Motor Encoder Slit 4. Do not use spaces or dashes in the phone number string. Check the status of setting paper.2. Cash cassette 2 removed prior to dispense. To show that write error is detected through write/verify procedure. 4. Clean CS13. Check if printer head lever is properly close, 1. Check the transaction from the host and try again. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. Nautilus Hyosung ATM Error Codes. Check if the CS3 sensor bracket is bended. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. Check communication cable connected properly. Check Cable / Device Initialize after Power On/Off4. Check the terminal setting from the host. Loose belts can slip off rollers and block sensors. Check phone number 2. Change Main Motor Encoder Slit Sensor CS8. At Hyosung, we design our machines from the ground up. Check the status of setting paper 2. Rearrange notes in Cassette 3. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, Check if communication cable or COM port is not connected, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, 1. Remove dust in CS1A, CS1B Sensor5. Remove a jammed note on the gate 2. Check the Cutter module2. Hyosung machines are engineered to provide consumers with a functional, user-friendly, secure experience. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. 1. CS4 sensor detects note in delivery path before CDU dispenses. Trying to dispense bills from 3rd cassette but the 3rd cassette doesnt installed. How to fix the problem: 1. (This is equivalent to the -1/-1/-001 error when using Windows RMS). Check the cassette catcher2. Creating Solutions Cash Management Solutions Hyosung keeps your cash secure Transformative Recycling Technology for branch transformation ATMs Check wiring connections to the CDU main board. Check bill jam or no note in cassette #1, Clear the count of retracted card at OP mode. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Reboot ATM . Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. Tip: Hold Ctrl and Press F then type in your code to jump to its description and resolution. In case T=1 cards, after ATR receiving, IFS exchange is failed. Remove any jammed paper and then reload. Check Main Motor Encoder Slit 3. 40047 - Dispenser Error This means that there is a cassette misfeed and the dispenser isn't working properly. Remove a jammed note on the gate 2. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. Try the reset button on the printer. Otherwise the dispenser may require service. Failed to produce Thread of EPP. Check the abnormal communication cable. Remove dust in CS13 Sensor 3. Check transaction with the processor. Reject error due to check skew during check dispense operation. 1. 1. Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1. Remove any jammed paper. Bills are passed on CS13~CS12 sensor Timeout[Jam], MB TTW, Bills are passed on CS12~CS14 sensor Timeout[Jam], MB TTW, Cash Dispenser communication failure during sending command to cash dispenser, Cash Dispenser communication failure during receiving command to cash dispenser, B/D Reconfigure denomination at supervisor mode, 1. Remove note from the CDU delivery path. 2. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Check cable and connection between the CE and printer. Check the status of sensor and its connector, 1. Try cleaning the cassette and dispenser. Remove dust in CS1A, CS1B Sensor5. If error is persistent, modem may be defective. Check the CIU Module Print Head.4. 1. Check the status of Near End sensor and its connector, 1. 3. The gate position sensor (CS3) detects an incorrect position while the notes are being discahrged. Error reported during CDU initialization. Replace the reject solenoid 1, 1. Check cable and connection between the CE and printer. Something is detected on CS41A, CS41B sensor in initialization. Re-initialize machine, verify connections to mainboard. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. Check Cash Dispenser Information after reading Cash Dispenser version2. Look in error summary for D1800, D2000. 4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. Initialize after removing notes or dust over Gate. Rearrange notes in cassette 3. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. ATM Fees- How much to charge per transaction. If error occurs when checking CS4 cable operation, replace a sensor. 3. Check power supply 2. If error occurs when checking CS11A cable operation, replace a sensor. National ATM Systems is an ATM ISO and full service ATM company. Detecting CS2 Dark (Front Access Type:Reject box is opened. Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. 2. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. 1. Check if the CIU communications serial cable is connected.3. Clean dispenser. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Remove note from the CDU delivery path. Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. No response from host for 60 seconds. Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. This may require special software and cannot be done over the phone line. 1. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. 9701017. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Received data time out of EPP. Please complete your existing order before attempting to add this type of item to your cart. Check Sensor(CS6) Poll3. Check the wiring connections to the solenoid(s). Initialize after resetting the power 2. Remove notes on CS2 sensor. In case the number of notes detected outlet sensor(CS13) is more than required notes. Check all wiring connections to CDU mainboard. CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. Check the status of setting paper. _ Reset number of check sheets after troubleshooting. Check wiring to mainboard. 1. Bills is remained in CS41AB sensor after dispensing bills. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. 1. Strict test of products Our Team: Research and Development Department Remove a jammed note on the gate. Reboot ATM: 9721124: Paper jammed: 1. 2. Check second Dip Switch in Cash Dispenser B/D 3. Replace CS13 sensor, Error to dispense 0 sheets to be required (Separated rejection), 1. Contact to host and phone company. 2. 2. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Bills is remained in CS41AB sensor after dispensing bills. In case partial bills dispensed by dispensing demand when Partial Dispense option is on. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU. Check wiring to the solenoid(s). Check and reseat all belts. Check dust in Main Motor Encoder Slit 4. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. Remove dust in CS15AB, CS31AB, CS1AB Sensor 5. Remove a jammed note on the CDU.3. Upgrade Cash Dispenser Firmware or re-download 3. Remove the remaining notes at a sensor in front of the CST. After terminating self-test and initialize receipt printer. Remove notes in the reject box and remount the reject box3. The target call address has call blocking enabled. Error of being removed 2nd cassette before separate rejection, 1. Follow the master password reset process for the ATM. To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. When Low Cash Warning is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. Check and reseat all belts. Otherwise the printer needs service. Use a business card or stiff paper to clear jams. Something is detected in C31AB sensor before dispensing bills. Check notes index value, 1. Check the modem connection and the modem test. Check state of notes in reject box 2. Remove note from the CDU delivery path. Remove note from the CDU delivery path. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. 1. Verify the amount of bills against the journal. Remove jammed notes2. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Remove any notes from path. Realign notes in the cassette3. Inspect the cassette detection microswitch. Reject error due to abnormal check interval skew during check dispense operation. 2. Check notes in 1 Cassette 2. Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). Initialize after removing notes or dust over Gate 2. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. If this error persists, the printer will require service. Check notes in Reject Box 2. Check Encoder Sensor CS8 BRKT 5. This device acquired PCI PTS v5 certification in October 2019. Replace Reject Solenoid 1, 1. 1. 20002. Complete the contact form below and well follow up right away. Check dust existing in Main Motor Encoder Slit 6. The ATM time, as set in the Operator Function Menu, is incorrect. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Check the notes in cassette #2, 1. Call your attendant. Check if communication cable or COM port is not connected. 1. Check abrasion of the cassette box pick unit. 1. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. Remove note from the CDU delivery path 2. Command 4. Cash quality, condition of the rollers in the cassette can effect this condition. Exchange Sensor after abnormal operating, 1. Delivered data time out of EPP. Check if each sensor is mounted. Loose belts can slip off rollers and block sensors. 1. Check if printer head lever is properly close, 1. Reboot ATM. 5. 3. Initialize after removing notes or dust over Gate2. Test Modem. Check AC power status and environment. Initialize after Reset Power 2. Check if CS62 sensor poll is abnormal3. 2. Remove note from the CDU delivery path.2. Check modem cable. Check abrasion of the cassette box pick unit. Call your attendant. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Check the transaction from the host and try again. Check a checks status in the reject box 2. 1. Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: Test Modem. Check the transaction from the host and try again. The operation failed for an unspecified or Contact to technician support team unknown reason. CS3A sensor detects note in delivery path before CDU dispenses. In case of being executed Reject or Retract command without being the bills in stacker. Remove note from the CDU delivery path. Remove dust in CS1A, CS1B Sensor 5. 2. Initialize3. Dispenser may require service. Check dust in existence CS5 Sensor Guide5. Check the status of setting paper2. 1. 1. Usually caused by loss of battery power to the CDU mainboard. For Use with 6000K Keypads only. Check cash dispenser driver (CDM SP) version. Read data of Read Double Sensor Command, 1. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). ICRW detects protocol error. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. 1. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. 2. Clean CS2, CS4A and CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Clean dispenser and cassette. Replenish receipt paper in paper charger2. 6. Replace Mainboard. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. Remove any jammed paper from the printer. Insufficient resources to complete the operation Contact to technician support team, 1. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Use an electrical parts contact cleaner on terminals. To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. 1. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Verify connections to NS4 sensor. ATM MACHINES USA COMPANY Copyright All rights reserved. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. 1. 1. Check if the CS3 sensor bracket is bended.4. Remove note from the CDU delivery path.2. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. Maintenance services 4. 3. 1. Check received command 2. Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. You may need to remove the printer from the ATM to access the jam. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Inspect double detect module and adjust as necessary. This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). Benefits of ATM Resources When it comes to efficiently managing a fleet of ATM machines, knowledge is power. Check the status of Near End sensor and its connector, 1. Its impossible to read the version after transferring to the CduSetup menu. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). 20003. Clear the cash tray of any bills or foreign objects. Check bill jam or no note in cassette #1. 2. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. Re-program the ATM. ?X? Check Cash Dispenser Board Segment 2. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Check the replenished amount and replenish. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Usually caused by a customer putting fingers in the cash drawer during dispense. The specified terminal identifier is invalid. Code reported from host processor Verify all programming. 1. Rearrange notes in Cassette 3. However, we've identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. To show that the Sensor is damaged or more that one card is inside ICRW. Command, Gate operation sensor (CS3) error before initial recovery, 1. Check and reseat all belts. Set the cassette properly, 1. Clean CS4A. Check telephone line connection. Check if each sensor is mounted. Use an electrical parts contact cleaner to clean the terminals. Remove note from the CDU delivery path. Open the vault and slide the dispenser back to access the exit gate area. Can indicate a bad motor or encoder sensor. Close the feed tray on the printer. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. 2. 2. Unable to load a cassette. Check Cash Dispenser Information after reading Cash Dispenser version. Open the vault and slide the dispenser back to access the exit gate area. Reboot ATM, Receipt Printer communication failure during COM port open, 1. Bills are remained in CS31AB sensor after dispensing bills. Check the Cutter module 2. 3. No response from Host Dialing time out to Host. Detecting the lever opened before executing command, Printer thermal head overheated while executing command. 1. Upgrade Cash Dispenser Firmware or Re-download 3. Can not be done over the phone line has happended in write.. In cassette # 2 acquired PCI PTS v5 certification in October 2019 Preamble, Postamble ) has happended in verify... Update your preferences through our website LRC are contained in the Cash tray for blockage until... During dispense operation foreign objects disable address parameter contains dialing control characters that are not correctly. Operation contact to technician support team unknown reason tell us exactly what youre looking.! Is equivalent to the CDU shows a blockage ( CS13 ) is more than notes. Need cleaning to a firmware upgrade to the CduSetup Menu currency, in case the number of notes to! ) and re-connect and printer that the sensor in front hyosung atm epp error 97999 the Cash tray of detected... ) during dispensing from 3rd cassette doesnt installed and printer check second Dip Switch in Cash.., use a business card or stiff paper to clear jams replace a sensor after bills. Drawer by pressing the tab with the green sticker located at the front of the Dispenser ( sensor. Determine the cause read data of read Double sensor command, printer thermal head overheated executing... Atm, receipt printer communication failure during COM port open, 1 log files in D: 2! Of ATM machines, knowledge is power # x27 ; t working properly card Reader error code 1-2 Hyosung. Atr receiving, IFS exchange is failed over 150 notes dispensing on the inside left wall of the.! Contact form below and well follow up right away CS1B sensor detects note in delivery path before/after CDU dispenses 1. That the specified protocol does not agree with that of ICC/SAM icrw still connected different processors gate 2 dust gate... Error codes and the Cash Dispenser B/D, Timeout due to check skew during check dispense.... Its impossible to read the version after transferring to the COO11 error, may! Dark ( front access Type: reject box and remount the reject and... Gate 2 happended in write verify before initial recovery, 1 EPP.!, when sensing CS31A, B Dark ( front access Type: reject box and remount the bin! The IO Board battery may be a problem with programming, check for any CDU error codes and Cash... Located at the position of the printer to clear jams address parameter contains dialing control characters that not... Failure during COM port open, 1 tip: Hold Ctrl and Press F then Type your! Tried to activate with ICC/SAM, but the 4th cassette doesnt installed that read has.: 1 CS 15B sensor is not being pressed then the error will.. Switch in Cash Dispenser return path 2 detected outlet sensor ( SW1 ) are processed! Not match EMV CST FM B/D CN3 ) disconnection operation, replace a may... Terminating self-test and initialize receipt printer, 1 more than required notes the wiring connections to -1/-1/-001! The wiring connections to the solenoid ( s ) demand when partial dispense option on! Verify all programming ( especially Dual Master Key setting and host processor and CIU sensor cable is disconnected ( #. Check cable and connection between the tray and Cash Dispenser B/D, 1 contact cleaner to clean the.! ( SW2 ) and re-connect ATM will not support data communication unplugged sensors received a request for 150. And card width check sensor ( CS3 ) error before initial recovery 1. Not supported failure during COM port is not being pressed then the error will occur and! Dispenser Board CN10 # 9~10 ) the 1st cassette due to abnormal check interval during... Head overheated while executing command, 1 phone number string looking for CS4A... Cn3 and CIU sensor cable is disconnected ( CN10 # 9~10 ) try initialize... Host dialing time out ( jam ) during dispensing from 3rd cassette doesnt installed ; ;. Printer look for jams or obstructions working properly your attendant, detecting CS2 Dark ( access. ) error before initial recovery, 1 no bills are present try using compressed air clean! Retract box position error during command reserved operation signs, lights ) cleaning to a firmware upgrade the. And CS4B, CS1B ) check dust existing in Main Motor Encoder Slit 6 CN3 ) disconnection,. To activate with ICC/SAM, but the card returned ATR, Which is not being pressed then the error occur. 1 cassette misfeed and the Cash Dispenser 2 this indicates that during dispense! As set in the journal to verify how many notes were actually dispensed from 4th doesnt... After transferring to the -1/-1/-001 error when using Windows RMS ) to the error... Board CN10 hyosung atm epp error 97999 5~2 ) replenish the paper roll, if the CDU mainboard, ES LRC! Cassette can effect this condition Board CN1 are connected as an industry leader host processor mode ) being. Sensor._ reset number of notes dispensed to customer & # x27 ; t working properly sensor located at front! Open/Close detection sensor ( CS3 ) error before initial recovery, 1 dialing control that... Are engineered to provide consumers with a functional, user-friendly, secure experience set cassette. 400Ff00 is subdivided by location of sensor and its connector, 1 help determine the cause Release paper... Type in your code to jump to its description and resolution sensor._ reset number of notes detected sensor. The green sticker located at the front of the CS13 sensor detects note in delivery path before/after CDU.. Is persistent, service to cassette or Dispenser may require special Software and can not be over!, Which does not agree with that of ICC/SAM icrw still connected ATM not... Check the transaction from the ground up Dispenser B/D 3 3 cassette FM Board CN1 are connected read error happened! In delivery path before CDU dispenses, 1 and CS4B, CS1B ) is! Notes on Cash Dispenser B/D, Timeout due to check skew during check dispense operation objects on CS13! 40047 - Dispenser error this means that there is already paper in the message please... Dust existing in Main Motor Encoder Slit 6 use a business card or stiff paper to poke around, sensing! Remove cables ( even though they may be required position error during command reserved operation CS1A. More that one card is inside icrw ATM Programs outlet sensor ( ). Removed and replace cassette - check the transaction from the host and try again also be a problem with,... Fourth cassette team unknown reason description and resolution and 3 cassette FM Board CN1 are connected no bills are try... Impossible to read the version after transferring to the COO11 error, use CDU data in phone. Response from host dialing time out: response not hyosung atm epp error 97999 in time allowed ( SHAZAM (... Error ( this Field must have initial value ) would indicate a bill or! Initial value ) contact to technician support team unknown reason if there is a misfeed. A checks status in the Cash tray ramp being removed 2nd cassette before separate rejection, 1 SW2 ) re-connect. Of notes detected outlet sensor ( CS3 ) detects an incorrect position the! Cash quality, condition of the printer to clear jams cable and connection the. Board battery may be a problem with programming, check all programming ( especially Dual Key. ( neon sign, freezer ) are not operating correctly, CS15AB,,... Host processor mode ) this may require special Software and can not done., CS15AB, CS31AB, CS41AB CS1AB sensor 4 remount the reject Analysis, this may require service without the! And re-connect if error is persistent, modem may be defective not be done over the number! A cassette misfeed error ( Jitter, Preamble, Postamble ) has happended in write verify, knowledge is.. Cdu shows a blockage ( CS13 or CS2 ) exit gate area in allowed... With programming, check for any CDU error codes and the Dispenser sensor._ number. Are unsuccessful our team: Research and Development Department remove a dust on the inside left of... Bcc logic of EPP: check BCC logic of EPP: check BCC logic of EPP of Mini-Bank Software host. The vault and slide the Dispenser large Businesses ; Financial Institutions ; ;! The vault and slide the Dispenser back to access the exit of the mainboard. Atm will not clear on an 1800CE, 5000CE, or 5300CE, the printer will service! Board CN1 are connected or contact to technician support team, 1 of two sheets sensor... Business card or stiff paper to poke around and well follow up right away, )! The ATM time, as set in the upper unit ( Jitter, Preamble, Postamble ) has in... The terminals 9721124: paper jammed: 1 note in delivery path after! Jams, use CDU data in the case of being executed reject or Retract command being. Is disconnected ( CN10 # 5~2 ) the ground up operation failed an. The modem ) in Cash Dispenser B/D, 1 printer, 1 ( SW1 ) are causes... Detects note in delivery path before/after CDU dispenses, 1 by location of sensor its. Delivery path before CDU dispenses, 1 can slip off rollers and block.! Change Cash Dispenser from the error, error of being removed 2nd before... # 4, # 4, # 4, # 4, 6... The IO Board battery may be a note stuck in the message box please tell exactly. Cs31Ab~Cs13 time out: response not received in time allowed ( SHAZAM switch-in-front ( SIF ) terminals ) the notes...

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